Welcome to Sana Sedhra! We’re excited to have you as a vendor. Please check this onboarding training video to understand how to get started, and follow these guidelines to ensure a smooth and successful experience on our platform.

1. Product Listings
Provide clear, accurate, and up-to-date product information. Include high-quality images, detailed descriptions, pricing, and key attributes such as size, color, material, and availability.

2. Product Quality
Maintain high standards in quality and craftsmanship. Ensure your products meet all legal and safety requirements, and handle customer concerns promptly.

3. Inventory Management
Keep your stock updated to avoid overselling. Monitor inventory regularly and update availability as needed.

4. Order Fulfillment
Process orders accurately and on time. Package items securely, provide tracking details, and keep customers informed about their orders.

5. Customer Service
Respond to customer inquiries quickly and professionally. Handle returns, exchanges, and refunds according to platform policies.

6. Policy Compliance
Follow all Sana Sedhra policies, terms, and legal requirements. Report any violations or suspicious activity to our support team.

7. Marketing & Promotion
Take part in campaigns and promotions to boost your sales. Use platform tools and collaborate with us on marketing efforts.

8. Continuous Improvement
Use feedback and data to improve your products and services. Stay updated with trends and continuously enhance your offerings.

By following these guidelines, you can grow your business and deliver a great shopping experience to customers. Thank you for being part of Sana Sedhra!