At Sana Sedhra, we want you to be satisfied with your purchase. If you’re not happy, we offer a simple return and exchange process.

1. Eligibility
Items must be unused, in original condition, and with all tags or packaging. Return requests must be made within 7 days of delivery. Some items (such as intimate wear or personalized products) are not eligible. Proof of purchase is required. Returns that do not meet these conditions may be declined.

2. How to Request a Return or Exchange
Contact our support team within 7 days of receiving your order. Provide your order number, item details, and reason for return or exchange.

3. Return Shipping
Customers are responsible for return shipping costs. Shipping fees are non-refundable. Use a trackable courier and keep proof of shipment. If the issue is our fault (damaged, defective, or wrong item), we will cover the return shipping.

4. Refunds & Exchanges
Once we receive and inspect the item, we will notify you of approval. Refunds are issued to the original payment method within a few business days. Exchanges depend on product availability. If the item is unavailable, you may receive a refund or store credit.

5. Damaged or Incorrect Items
If you receive a damaged, defective, or wrong item, contact us immediately. We may request photos for verification. A replacement, refund, or store credit will be provided.

6. Store Credit
In some cases, store credit may be offered instead of a refund or exchange.

7. Policy Updates
Sana Sedhra reserves the right to update this policy at any time. Please review it periodically.