At Sana Sedhra, we want you to be completely satisfied with your purchase. If for any reason you are not entirely happy with your order, we offer a straightforward return and exchange process to ensure your peace of mind. Please review the following policy guidelines:

Eligibility:

• Items must be unused and in their original condition.
• Returns must be initiated within 7 days of delivery.
• Certain items, such as intimate apparel and personalized products, may not be eligible for return.
• Proof of purchase may be required for returns.
• Sana Sedhra reserves the right to refuse returns that do not meet eligibility criteria.

Initiation Process:

• To initiate a return or exchange, please contact our customer service team within [insert number] days of receiving your order.
• Provide your order number, details of the item(s) you wish to return or exchange, and the reason for the return/exchange request.

Return Shipping fee:

• Customers are responsible for return shipping fees unless the return is due to an error on our part.
• We recommend using a trackable shipping method for returns.
• Proof of postage should be retained for reference.
• Shipping fees are non-refundable unless the return is due to an error on our part.

Refund or Exchange Process:

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund or exchange.
• If approved, refunds will be processed to the original method of payment within [insert number]
• Please note that shipping charges are non-refundable.
• Exchanges will be processed promptly, subject to product availability. If the desired item is unavailable, a refund or store credit may be offered as an alternative.

Condition of Returned Items:

• Items must be unused and in their original condition.
• Returns must be initiated within [insert number] days of delivery.
• Certain items, like intimate apparel and personalized products, may not be eligible for return.
• Customers are responsible for return shipping costs, unless the return is due to an error on our part.
• Returned items must be in their original packaging with all tags attached.
• Refunds are issued to the original payment method within [insert number] days of approval.
• Damaged or defective items can be replaced or refunded upon notification.
• Store credit may be offered as an alternative to refunds or exchanges in some cases.
• Sana Sedhra reserves the right to refuse returns that do not meet eligibility criteria.
• Policy may be subject to updates or modifications by Sana Sedhra.

Damaged or Defective Items:

• If you receive a damaged, defective, or incorrect item, please contact us immediately to arrange for a replacement or refund.
• We may require photographic evidence of the damage or defect to expedite the resolution process.

Store Credit Option:

• In some cases, store credit may be offered as an alternative to refunds or exchanges, providing you with flexibility for future purchases.

Policy Modifications:

• Sana Sedhra reserves the right to update or modify this return and exchange policy at any time without prior notice. Please review the policy periodically for any changes.

Return Request Form

Customer Information:

• Name: ____________________________
• Email: ____________________________
• Phone Number: ______________________

Order Details:

• Order Number: ______________________
• Date of Purchase: ____________________
• Item(s) to Return/Exchange: ____________
• Reason for Return/Exchange: ____________

Return Method:

• Refund to original payment method
• Exchange for a different item (please specify)

Additional Comments: _________________________

Please fill out this form and email it to info@sanasedhra.com to initiate your return or exchange request. Our customer service team will review your request and provide further instructions within 7 business days. Thank you for choosing SANA SEDHRA!